Services – AL Hospitality

01

Audit & Report (Premium Mystery Guest)

A high-end, anonymous quality audit of your property, evaluating the full guest journey through an expert’s eyes.

What it includes

End-to-end evaluation, from the booking to post check-out experience
Assessment of service standards, staff presentation, cleanliness and visual aesthetics
Photo and video evidence of key touchpoints (buffet presentation, housekeeping, bar and restaurant service)

What you get

A detailed operational audit report, a gap analysis against premium service standards, and first corrective recommendations.

Who it’s for

Independent hotels, boutique hotels, and hotel groups seeking objective, third-party quality audits.

02

90-Day Improvement Programme

Building on the findings of the Mystery Guest Audit, this 90-day programme turns identified opportunities into agreed improvement priorities and practical actions. Supported by the AL Hospitality Follow-up App and regular follow-ups, the programme keeps progress visible throughout the 90 days and concludes with an on-site Follow-up Assessment to evaluate and confirm the progress achieved.

What it includes

Agreed improvement priorities based on the Mystery Guest Audit findings
A tailored 90-day Action Plan with clear responsibilities, deadlines and priorities
Practical tools and progress tracking through the AL Hospitality Follow-up App
Regular follow-ups throughout the programme
A final on-site Follow-up Assessment to evaluate progress

What you get

A structured 90-day improvement programme that turns audit findings into measurable operational progress, with clear priorities, continuous visibility on actions and a final assessment of the improvements achieved.

Who it’s for

Independent and boutique hotels looking to turn identified operational gaps into structured, measurable improvement, with external support to maintain momentum and follow through over 90 days.

03

On-Site Operational Support

Tailored operational support based on your hotel's specific needs. A flexible, on-site operational support service designed around the hotel's specific needs — from targeted service improvements and team coaching to operational standards, processes and guest experience.

What it includes

Tailored scope based on the hotel's operational priorities and objectives
On-property observation and hands-on support with hotel teams
Service standards, processes, coaching, workshops and practical operational tools
Targeted support across specific departments, service areas or guest journey touchpoints

What you get

Each assignment is designed around the property’s operational priorities, challenges and objectives. Scope, duration and level of on-site support are defined together with the hotel before the assignment.

Who it’s for

Hotels seeking targeted, experienced on-site support for a specific operational need, challenge or objective — from Guest Experience and Front Office to F&B, service recovery, operational standards, quality or pre-opening readiness.

04

Quality Assurance & E-Reputation

Ongoing support to help hotels maintain service quality and keep a clear view of their online guest feedback.

What it includes

Periodic quality reviews
Monitoring of guest feedback and online reputation
Identification of recurring trends and areas requiring attention
Regular management follow-up

What you get

A continuous external perspective on quality and guest feedback, helping management identify priorities and maintain standards over time.

Who it’s for

Hotels looking for ongoing quality oversight and a structured approach to guest feedback without adding dedicated internal resources.