Audit & Report (Premium Mystery Guest)
A high-end, anonymous quality audit of your property, evaluating the full guest journey through an expert’s eyes.
What it includes:
- End-to-end evaluation, from the booking to post check-out experience
- Assessment of service standards, staff presentation, cleanliness and visual aesthetics
- Photo and video evidence of key touchpoints (buffet presentation, housekeeping, bar and restaurant service)
What you get: A detailed operational audit report, a gap analysis against premium service standards, and first corrective recommendations.
Who it’s for: Independent hotels, boutique hotels, and hotel groups seeking objective, third-party quality audits.
Operational Diagnostic & Strategy
Turning audit findings into a concrete, tailored operational and commercial roadmap.
What it includes:
- In-depth strategic analysis with fresh, outside eyes
- Identification of workflow bottlenecks and low-value tasks
- Review of digital distribution, OTA visibility, and room category structure
What you get: A prioritized strategic roadmap, revised pricing and distribution recommendations, and a tailored guide for operational restructuring.
Who it’s for: Independent hotels without their own corporate infrastructure.
On-Site Operational Support & Execution
Hands-on, flexible support to make sure recommendations actually get implemented on the floor.
What it includes:
- Direct work with the on-site team to implement corrective actions
- Simplified, clarified standard operating procedures (SOPs)
- Practical team workshops (service excellence, upselling/cross-selling, physical setup precision)
- Staff scheduling optimization
What you get: Simplified SOP handbooks, clarified job descriptions, and optimized scheduling models that reduce staff burnout.
Who it’s for: Independent hotels ready to put a new strategy into practice.
Quality Assurance & E-Reputation Management
Active online reputation management to protect and strengthen your hotel’s image over time.
What it includes:
- Active management of review platforms (TripAdvisor, Google Reviews, Booking.com)
- Professional, on-brand responses to guest reviews
- Monthly reputation tracking and reporting
What you get: Monthly reputation dashboards, platform score tracking, and hands-off review management.
Who it’s for: Hotels wanting their online reputation actively managed, without adding headcount.
Digital Marketing & Brand Visibility
External brand management and visibility for hotels without their own marketing team.
Base package — Content Strategy & Management:
- Social media management (Instagram, LinkedIn)
- Editorial calendar and scheduled publishing
- Guidance on capturing your own content (smartphone-first, guest-experience-led)
Optional add-on — Professional Content Creation:
- Coordinated photo/video shoot with a professional photographer
- Premium visual content package for your property
Who it’s for: Boutique and independent hotels without in-house marketing resources, from basic content management to full visual campaigns.